Sify Broadband Blog

Sify Launches WiMAX Solution With Mobility Features

2007-02-25T22:45:00.000-08:00

Sify is working in partnership with Proxim Wireless and the two companies have now launched WiMAX solution with mobility features.

The company claims that this service is the first of its kind. The companies have deployed Proxim Wireless’s Tsunami MP.11 WiMAX product line as the core communications platform. The last mile access would be provided using the 5.8 GHz frequency band.

Sify is claiming that they have deployed over 700 Tsunami MP.11 base stations in addition to 3,500 subscriber units to provide Internet access, voice, and video broadband services. They aim to provide this facility to enterprise, residential, and cyber cafe subscribers in over 200 cities.

Lionel Chmilewsky, Senior Vice President- International, Proxim Wireless spoke on this initiative: “Sify’s deployment is certainly a strong endorsement of our WiMAX technology and product line. As India’s premier provider of broadband access services, Sify is setting the standard for delivering ‘triple play’ of voice, data, and video to subscribers wherever they are located throughout the country. We are pleased and honored to be their partner in this effort.”

Bhaskar S, Chief Technology Officer, Sify added: “After testing and evaluating products from a number of manufacturers over a period of eight months, we chose Proxim’s product line because the company met all our criteria, and its point-to-multipoint products offer the best packet processing capacity for last mile access.”

Sify Broadband Still Great???

2007-02-06T05:12:00.000-08:00

Mail From A Friend:

Hi,

First of all, I must straightaway say that I’m not saying most of the other reviewers are wrong.. but I definitely feel that Sify is copping the blame for the faults of the local providers, the guys who run the network in your area, do the installations etc.

Im in Navi Mumbai, Koparkhairane, and got my connection from SSV cable. Previously I used Iqara from Aashish cable. Theirs was the best service, 128kbps, 500 mb a month at 550 rupees. But I used use 2 packages per month usually, and couldnt download much stuff. The speed was great, and 99.99% uptime, but the mb cap was limiting.

So I switched to Sifys unlimited plan, 64kbps at 400/month. Its great!

SSV did take 3 weeks to make the connection, but that was because no one in my area had a sify connection already, hence they had to draw all the lines from scratch.
Once installed, its worked very well. Speeds are 64, less compared to my previous 128 from iqara, but its UNLIMITED !! So, not a problem

Its been down just twice for 2 hours each at night in 3 weeks of usage so far.

So, what I really feel is that if any people have had bad experiences, its because of the provider (cable operator, telecom provider etc), and not sify themselves. I’ve downloaded shitloads of stuff so far, and no hiccups. They even provide free licensed trend Micro AV if you dont have an AV installed.

Only thing I have a problem with is download speeds not crossing 12-14 kbps.

Also, you can upgrade the unlimited package to 128kbps, 256kbps etc for more monthly charges, which is a great benefit !

BEWARE OF SIFY INTERNET BROADBAND SERVICE PROVIDER

2007-01-06T05:22:00.000-08:00

BEWARE OF SIFY INTERNET BROADBAND SERVICE PROVIDER

I have a Sifybroadband 256 kbps and have found mostly good speeds. I renewed every month package ( 256Kbps 500MB download) which according to the price list was Rs 380/- all inclusive for Taxes.

However, the Local Cable Operator charged me Rs 471/-claiming Rs 90/- as maintenance charges per month for last 03 months.

The bill never mentions nor gives details breakup of items. This additional collection was not mentioned nor updated anywhere by SIFY.

Also, prices vary from location to location with multiple cable vendor/francise within same region. Other cable operator in my region does not charge for Maintainence charges.

If I pay with my credit cards the charges are not taken into account.

SIFY IS “CHEATING CUSTOMERS” FOR HIDDDEN COST INVOLVED NOT MENTIONED DURING RENEWALS ON MONTHLY BASIS.

The charges for providing internet services are to be

borne by the service provider and not by the Customer

One solution is by providing profit margins to cable

operator rather billing valuable customer for repair

cost

There is no communication nor information available from sify for changes in operation/maintanence cost policy for all broadband internet subscribers.

I mailed customer care at Sify - and they replied that the cable operator could charge whatever he wants over and above the rate mentioned by Sify.. which means that Sify leaves us at the mercy of the cable operator, and leaves us to be fleeced by him!

Naturally, these maintenance charges problem came up only at renewal, and there were no maintenance charges initially!

Whatever relationship for cable operator with sify,

the service and charges needs to be fixed by sify as

Internet service provider mentioning all details for

the cost involved

I believe sify should prescribe cable maintenance charges upfront and not wash their hands off, and the charges must be mentioned in their rate list.

All Broadband users should be aware of hidden cost by SIFY broadband which is unjustified as compare to bandwidth usage charge on a daily basis.

I am rather disappointed and feel cheated, but naturally I am stuck, especially after having paid the initial connection charges of Rs 3000/. excluding NIC cost.

There are other broadband cable providers in this area, and I want to go in for TATA Broadband so as to get ride off “operation/maintanence” being charged by my Cable operator and at lower price as compared to sify broadband.

Awaiting for positive response and feedback for closure from sify only.

Sify subsidiary receives NLD & ILD Licenses

2006-11-26T05:59:00.000-08:00

Chennai, India, November 21, 2006: Sify Communications Limited (SifyComm), a subsidiary of Sify Limited (Nasdaq National Market: SIFY), a leader in consumer Internet and Enterprise Services in India with global delivery capabilities, today received licenses to operate and offer NLD (National Long Distance) and ILD (International Long Distance) Services from the Department of Telecommunication.

Following this, Sify has, with immediate effect, transferred its VPN business to SifyComm. Both the companies had signed a MoU earlier this year to this effect. The licenses were applied for as they became a condition for the provisioning of IP VPN services in which Sify is the market leader.

Mr Raju Vegesna, CEO and Managing Director, Sify Limited, said “Sify is the leader in IP VPN services in India with best in class services to a wide range of customers spanning Indian corporates, multi-nationals and Government. I am confident that these licenses, along with our expertise, knowledge and infrastructure will help further strengthen our leadership in converged services over our data network.”

Mr. Bhaskar Sayyaparaju, Chief Technology Officer, Sify added, “With the NLD and ILD licenses in place, SifyComm will be able to enhance the portfolio of connectivity services to customers to build on our leadership in this space. These approvals will enable us to provide additional services over the robust, state-of-the-art meshed network infrastructure that Sify has developed.”

The licenses will enable SifyComm to offer Domestic Leased Circuits (DLCs) and International Private Leased Circuits (IPLCs) in addition to Long Distance Subscriber Telephony services. Many VPN customers, especially multi-nationals and the Information technology and Information Technology Enabled Services (IT / ITES) companies, subscribe to DLCs and IPLCs. The ability to offer these services together will give Sify an advantage, particularly with the company’s technical expertise in data services over IP (Internet Protocol) networks.

Sify has alliances with leading International carriers to offer end-to-end IP-MPLS solutions for VPN services, and constantly invests in bandwidth on both its sophisticated national and international network to offer redundant, reliable, secure, scalable and efficient traffic routing.

About Sify Communications

Sifycomm carries expertise in the Data Security and Trust Solutions and services space. Sifycomm’s areas of specialization include Cryptography, PKI & Digital Signature based solutions; Data protection and privacy solutions, Strong Authentication solutions, Digital Rights Management solutions, etc. Sifycomm created history in India by becoming India’s first licensed Certifying Authority (CA) under the Indian Information Technology Act 2000 and is today India’s largest Certifying Authority, providing services across India via a network of over 80 business partners.

In order to bring the “best of breed” technology to the Indian market, Sifycomm has tie-ups with leading vendors in this domain including VeriSign, SafeBoot, Swivel, Seclore, ElOck, Alladin, etc.

About Sify Limited:

Sify is among the largest Internet, network and e-Commerce services companies in India, offering end-to-end solutions with a comprehensive range of products delivered over a common Internet backbone infrastructure. This Internet backbone reaches 183 cities and towns in India. A significant part of the company’s revenue is derived from Corporate Services, which include corporate connectivity, network and communications solutions, security, network management services and hosting. A host of blue chip customers use Sify’s corporate service offerings. Consumer services include broadband home access, dial up connectivity and the iWay cyber café chain across 154 cities and towns. The company’s network services, Data Center operations and customer relationship management are accredited ISO 9001:2000.

For more information about Sify, visit www.sifycorp.com.

Forward Looking Statements

This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. The forward-looking statements contained herein are subject to risks and uncertainties that could cause actual results to differ materially from those reflected in the forward-looking statements. Sify undertakes no duty to update any forward-looking statements.

For a discussion of the risks associated with Sify’s business, please see the discussion under the caption “Risks Related to Our Business” in the company’s report on Form 6-K for the quarter ended June 30, 2006 which has been filed with the United States Securities and Exchange Commission and is available by accessing the database maintained by the SEC at www.sec.gov.

SIFY Broadband to pay for Unfair Trade Practices

2006-11-15T00:08:00.000-08:00

Delhi’s North-West District Consumer Forum has by its order dated 08 Nov ‘06 directed India’s ISP SIFY Ltd (SIFY Broadband) to pay compensation of Rs 8,200/- including refund of Rs 1,200 paid for two months internet connection to a consumer, Ankur Raheja, an IT lawyer by profession for indulging Unfair Trade Practices and deficiency in service.

The case related to non disclosure of significant terms and conditions, which included hidden conditions that after downloading of 750 MB data in a month the speed would be reduced to 14 Kbps and also a new condition that if a customer downloaded more than 150 MB data in a day, then he was penalized in the form of reduction of package validity by one day, but still packages were advertised as unlimited.

It has been regarded as a landmark judgment as for the first time technical deficiency has been proved in the court of law in India against an Internet Company. And further Court interpreted the matter from the point of view of definition of Broadband as laid down by TRAI, which lays down criterion of minimum speed of 256 Kbps to be regarded as Broadband. Accordingly, Court has held providing of 14 Kbps speed instead of 256 Kbps is in itself a ‘deficiency in service’.

It has also been held that SIFY BroadBand has poor customer service that did not redress to Customer complaints and selling packages as ‘Unlimited Packages’ when there existed Hidden conditions, amounts to deficiency in service on the part of SIFY Limited and indulging into unfair trade practices.

The case was supported in the Cyber World by hundreds of SIFY customers from all over India, who all experienced similar problems and supported the case throughout, whose testimonials were also included in the original complaint as Annexure!

CyberLawTimes.com is cyber law portal by Archer Softech Pvt. Ltd., New Delhi

Legal actions against Sify Broadband

2006-08-03T14:59:00.000-07:00

I suffered the bad services provided by Sify Broadband for around a year’s time before I decided to move to Gurgaon to get myself an Airtel Broadband connection. Looks like the services of Sify Broadband back in Chandigarh are as bad as they were during my stay there almost 1.5 years back.

As per latest incoming information, the Consumer Forum in Chandigarh has directed M/s Sify Broadband Limited, Sector 34-A, Chandigarh, to pay an amount of Rs 6,600 to a local resident Col Pritpal Singh Bhatia.

This fine is on account of compensation and service that was not provided to the complainant. This is great, as this would result in more consumers taking the same route to get compensated for poor services provided by Sify Broadband in the region.

The forum held Sify Broadband guilty of deficiency in service and they have directed the company to pay Rs 5,000 as compensation and Rs 1,770 paid by Bhatia for the connectivity, which was in the end never provided to him as promised.

Sify Broadband User story

2006-08-03T14:55:00.000-07:00

Here is a sad story i read on the net today have a read through friends.

I am about to post this expose in the same structure to Sify Corporation, The Broadband forums in India as well as the Press. I am writing this article as I feel it is necessary for all the people who use broadband in India (also the ones who wish to go for similar services) to be aware of the worthless and awful service that is provided by Sify broadband.
My troubles with Sify started with the day I actually made the decision to go ahead with their service in spite of repeated warnings from friends who wisely chose not to use this atrocious service and those who have suffered as much as me and have switched to other broadband services.
The connection which I was promised within five working days too wasn’t offered within the stipulated time but I didn’t loose my cool then. However, the manner in which it was installed was as sloppy and hopeless as one could ever see. The broadband is actually installed by the wiremen who have no knowledge of either computers or the technology. They seem to rely on “put these numbers in those fields” approach to get to a level of atleast somewhat acceptable incompetence. Since I was using Linux at that point, their presence beyond laying the cables was absolutely useless since they would converse only in their local language which Sify strongly believe is enough to deal with the customers as the local wiremen seem to be the only contact between Sify and their customers which happens “only” at the time of collecting the lease for their ridiculous service.
Amongst the other specifics, the local cable operators or wiremen thought it was compulsory for me to bear the additional cost over the “installation charges” since the installation charges does not include the cost of LAN cables and their labour. They seriously seem to be underpaid for their tardy and rubbish service.
Now it has been over a month and as the local operators come to collect the lease for their service, they also ask for an extra “service charge”. I couldn’t understand the “service” bit ever.
On Friday the 3rd, my connection finally gives up for good and after calling up the customer support (which they strongly object is not to be mistaken as a helpline). I was told the problem would be solved within two (yes 2) hours. Sounds prompt but I get a call only the next evening at 8pm to check if I am connected. I did as I was asked at 10pm just to find out that the dim-witted engineer (or wireman) actually “fixed” the connection by “disconnecting” the LAN cable. For the next three days I call the customer support just to waste half an hour every evening over their helpless support and hear their worthless words to cheer me up like “yes, sir we understand your problem and it would be fixed by tomorrow for sure”, but it takes not more then ten minutes after which they begin to crack-up and start behaving arrogantly with you. Finally after another few minutes of an insignificant confrontation with someone who really doesn’t care (or maybe is just useless for his job sitting at a call center) I finally man
aged to get in touch with one of the seniors at the call center who had atleast the decency to talk respectfully and even called back the next day to checkup on the connection’s status but his attempts to restore my connection too were simply useless after that.
On the fifth day of prepaid disconnection, I had realized that things had really gotten out of hand and I needed to get in touch with the manager. Apparently the manager wasn’t available at the afternoon hour so I asked them to provide me with her email address to which they responded by saying, they were unable to mail me because of “internal problems”. Just out of curiosity I asked them if these internal problems were because they were using their own pathetic internet service at work to which the answer was “no”.
As far as the Sify clients go, they seem to have a serious problem adapting a standard clean interface in MS Windows which too wont install without first installing their substandard anti virus program and as far as the Linux client is concerned, the Daemon (sifyd) has to be killed and restarted every time you need to login to their service. Mind you, the client does not specify if it has logged in successfully, so irrespective to a wrong password, wrong scheme or no connectivity, the client always says it has logged in (or maybe done nothing since there is no confirmation message whatsoever). So if things don’t work… as Sify believes, it’s not their problem either.
Finally, as I end this piece of writing, I would like to remind you people; if Sify believes a week has less than 12 hours… do not argue. Cause that’s how those morons actually function so that you dysfunction and yes, even pay for it with an extra service charge.

Sify Broadband User’s Opinion

2006-08-03T14:49:00.000-07:00

Why should you pay charges for services that is already accounted for in such overrated and constrained packages? Moreover we pay in advance without any guarantee of service, dont we? It only goes to show the Sify or any ISP which channel services through franchises have no hold on them and if ppl like us start paying additional charges only makes the situation worse for all the present and future subscribers. It would serve in our interest and the interest of others to make ppl living in a society or neighbourhood aware of such exploitation and best collectively disconnect or boycott the service if they make you pay for additional charges or do not give proper timely service. If members succumb to paying additional charges it is they who are promoting the overpayment for services.
The CTO in my area never resolves my issues in time without me making numerous calls to them or the technicians. Sometimes they deliberately make their cellphones unavailable for reply. I am paying more on my telephone bill in addition to losing days and therefore money of my prepaid service awaiting them to resolve the issues.
I would be unsubscribing from their services after my procastinated and yet unresolved case and the pathetic or no interaction I received from them and their arrogant customer service this time. Their Supervisor was giving me a runaround each time I would make a call and also defiantly asked me to cancel the service only to ring back and request continuation after 4 days without any compensation for losing those days.
I got a call after 8 days for the issue from a local sify tech requesting me to ping an address since there are problems with their backend server or some networking virus(duh!) and there is nothing wrong with my computer. How else would one explain an issue which resolves itself normally after 12:30 or 1:00 when I am tired enough to hit bed? His resolution however did help in partially resolving the case.
This time hopefully would be able to pursue airtel connection which I hear is better off then subscribing to complacent and cheating CTOs and their useless technicians. Sify service is not even worth mentioning.
Yes I know this quiet an exhaustive rant probably your story as well but who other than ourselves can stand up against consumer exploitation or worsen conditions for ourselves???

Another Sify Broadband User’s Opinion

2006-08-01T14:57:00.000-07:00

Sify Broadband User story

2006-07-31T14:57:00.000-07:00

Below is what a sify user experienced
I am about to post this expose in the same structure to Sify Corporation, The Broadband forums in India as well as the Press. I am writing this article as I feel it is necessary for all the people who use broadband in India (also the ones who wish to go for similar services) to be aware of the worthless and awful service that is provided by Sify broadband.
My troubles with Sify started with the day I actually made the decision to go ahead with their service in spite of repeated warnings from friends who wisely chose not to use this atrocious service and those who have suffered as much as me and have switched to other broadband services.
The connection which I was promised within five working days too wasn’t offered within the stipulated time but I didn’t loose my cool then. However, the manner in which it was installed was as sloppy and hopeless as one could ever see. The broadband is actually installed by the wiremen who have no knowledge of either computers or the technology. They seem to rely on “put these numbers in those fields” approach to get to a level of atleast somewhat acceptable incompetence. Since I was using Linux at that point, their presence beyond laying the cables was absolutely useless since they would converse only in their local language which Sify strongly believe is enough to deal with the customers as the local wiremen seem to be the only contact between Sify and their customers which happens “only” at the time of collecting the lease for their ridiculous service.
Amongst the other specifics, the local cable operators or wiremen thought it was compulsory for me to bear the additional cost over the “installation charges” since the installation charges does not include the cost of LAN cables and their labour. They seriously seem to be underpaid for their tardy and rubbish service.
Now it has been over a month and as the local operators come to collect the lease for their service, they also ask for an extra “service charge”. I couldn’t understand the “service” bit ever.
On Friday the 3rd, my connection finally gives up for good and after calling up the customer support (which they strongly object is not to be mistaken as a helpline). I was told the problem would be solved within two (yes 2) hours. Sounds prompt but I get a call only the next evening at 8pm to check if I am connected. I did as I was asked at 10pm just to find out that the dim-witted engineer (or wireman) actually “fixed” the connection by “disconnecting” the LAN cable. For the next three days I call the customer support just to waste half an hour every evening over their helpless support and hear their worthless words to cheer me up like “yes, sir we understand your problem and it would be fixed by tomorrow for sure”, but it takes not more then ten minutes after which they begin to crack-up and start behaving arrogantly with you. Finally after another few minutes of an insignificant confrontation with someone who really doesn’t care (or maybe is just useless for his job sitting at a call center) I finally man
aged to get in touch with one of the seniors at the call center who had atleast the decency to talk respectfully and even called back the next day to checkup on the connection’s status but his attempts to restore my connection too were simply useless after that.
On the fifth day of prepaid disconnection, I had realized that things had really gotten out of hand and I needed to get in touch with the manager. Apparently the manager wasn’t available at the afternoon hour so I asked them to provide me with her email address to which they responded by saying, they were unable to mail me because of “internal problems”. Just out of curiosity I asked them if these internal problems were because they were using their own pathetic internet service at work to which the answer was “no”.
As far as the Sify clients go, they seem to have a serious problem adapting a standard clean interface in MS Windows which too wont install without first installing their substandard anti virus program and as far as the Linux client is concerned, the Daemon (sifyd) has to be killed and restarted every time you need to login to their service. Mind you, the client does not specify if it has logged in successfully, so irrespective to a wrong password, wrong scheme or no connectivity, the client always says it has logged in (or maybe done nothing since there is no confirmation message whatsoever). So if things don’t work… as Sify believes, it’s not their problem either.
Finally, as I end this piece of writing, I would like to remind you people; if Sify believes a week has less than 12 hours… do not argue. Cause that’s how those morons actually function so that you dysfunction and yes, even pay for it with an extra service charge.

Sify Review

2006-07-08T22:29:00.000-07:00

The Connectivity

The mode of connectivity has remained the same. We still have hanging wires and switches with power supplies that keep on burning and frying. It rains, and the entire network goes down. Recovery period ranges from a few hours to two full days.
About my personal network. It so happened that most of my initial problems were due to a faulty power wiring that the CTO had done initially. It led to overheating of power supplies, which led to frequent failure of connectivity. It took them 6 months to realize this. Moreover, they disconnected me for a whole week just to get that fixed. Some days later, they found that their own power supply was not reaching at optimum capacity at the switch powering my home. I had to give away power from my house to compensate for that. I am not sure how many more switches I am powering from my house… as they take away a power cable from my house to a pole 100 meters from my house. Let us hope, it does not power someone’s AC or something!
Installation is still very expensive. Something that would be coming down in the coming months with competition getting hotter. Just milking the helpless customers while they can.

Local CTO Support

None comes to mind. They fired the only guy I had in my area that comes to my help. I still do not have a CTO in my sector. The nearest concerned office is like 5KM from my house. None of the owners picks up the phone. There is no central number. Only one guy responds and mostly he has either expletives for the Sify people or excuses. Most of the time I have to call the guys in Chandigarh office to get the responses from the CTO himself. Other times someone from Chandigarh office has to come to Panchkula to get my net fixed.

Local Sify Support

Weekends are again nothing. No one is in office on weekends or after 8PM. So, if you have a problem in these times, you are helpless. Other times, they are polite and responsive. However, with little coordination with the CTO, it takes a hell lot of time to get problems solved.

Sify Broadband Call Center

From an earlier average of 60% success rate to just get through to them, it has now reached around 20%. Therefore, I get through to some kind soul in 1 out of 5 tries. Most of the time it happens to be some dumb girl. One or two times, I got hold of some rather helpful guy. However, sitting in the call center, he is as helpless as I am at my house. The best he can do is forward the complaint to the next concerned person. As a result, problems can take 6-10 hrs to be heard. Solution even more so.

Sify Broadband Customer Care

Earlier, it was good. I used to get responses. Just that actually. Nothing actually helped me most of the times. Just false promises and claims. Now, it has gone worse. Many times mails just bounces due to overfilling of their mailboxes. Rest of the times there are no responses. I am myself waiting for replies to mails I sent 2 weeks back.

Sify Broadband Packages

Bad packages. None that suits me at least. They are targeted either at uncle and aunties wanting to call their NRI kids occasionally, or at users who are upgrading from dialup considering they feel low prices a blessing. Also, for people who surf at night and night only. Considering most of the packages are hours or data transfer bonded. The packages with unlimited limits are labeled shared and are only available in speeds of 32 and 48 kbps totally bastardizing the term Broadband in the process. Moreover, considering it is labeled shared, you can get speeds that are much lower than labeled speeds. Also, if we consider TRAI’s recommendation Sify Broadband has only one package that provides actual broadband speeds. On these packages, they charge around Rs. 2.50 per megabyte. So, what they are doing is milking the customers while they can, considering there is no real broadband competition they have in most of the markets. I happen to live in one of them.

Speeds

People on the night package of 128kbps seem to be very happy. But I am stuck with the shared plan of 48kbps+. It manages to touch that speeds during the nighttime. But at daytime, it ranges from 16-24kbps. I complain, they say since it is a shared package I would be getting speeds like these. But the fact is that the package shows 48kbps+ on their website with no indication on what Shared means. What I heard from the Sify Customer Care is that no minimum speed is guaranteed. So you are practically being screwed.

Technical Facts

Their new broadband client is a mess. Uses 7-8megs RAM. Logs off randomly. Does not let me login automatically on boot. Takes 2 clicks to logout and 3 to login. Does not use Windows own components.
No port is apparently blocked. I have used Kazaa and Torrent clients without any problem. But pings to external sites are blocked. So are trace routes. So, if you are a network administrator you would hate it.
Network reliability is crappy. 3 days and my local network have issues with dropping data packets and they still think it is not a big deal. If you ask for better reliability, you are told by the CTOs and Sify Representative to go for BROADBAND CONNECTIVITY which bypasses the CTO and cost INR 50,000. I find that really funny and unfortunate.

Conclusion

The only reason to go for Sify Broadband is if you desperately need a net connection (notice I did not mention broadband connection) and do not have any other alternative.

FAQ'S By Sify

2006-07-08T22:24:00.000-07:00

What is Broadband?
Broadband is the latest and fastest mode of connecting to the Internet with minimum download speeds of 256 kilo bits per second (kbps). The ordinary dial-up connection uses the telephone line to connect to the Internet and has its own inherent disadvantages since the telephone line cannot support high-speeds. On the other hand,
Broadband does not depend on the telephone line and is capable of carrying very 'heavy' packets on the Internet and at incredible speeds. Hence, with a High Speed Broadband connection, there is a lot that you can do on the Internet which you can never do using an ordinary dial-up connection; like watching videos, downloading heavy files, downloading songs, voice chat, web-cam, etc.

Speed @ 256 kbps!
Yes, over 10 times faster than your conventional dial-up connection!

Savings
Forget those hefty telephone call charges for using the Internet. Your Broadband connection
does not use your telephone line and hence, you only pay for the Internet browsing costs. With Sify BroadbandTM you could pay as low as Rs.5 per hour! As compared to Rs.15 per hour on your dial-up connection!

Initial Charges
Unlike Cable Broadband connections, Sify BroadbandTM does not need a cable modem, which could cost up to Rs.10,000. To add to this, for cable internet connection you will need to pay installation charges.

However, with Sify BroadbandTM, you pay a nominal amount of Rs.3,500* only as Initial charges. This fee includes the Ethernet card required to be installed in your PC and the cost of laying the Cable infrastructure. (This includes optical cable backbone, switches, hubs etc.
that are essential for the connection). In case you have an Ethernet card in working
condition, you get a discount of Rs.500.

* Conditions apply

What are the kinds of Service Plans Sify BroadbandTM offers?
Sify BroadbandTM has a wide range of Service Plans to suit your specific requirement,
depending on your usage and budget.

HOURLY Range designed to help you pay as per duration of time spent on the Net.
UNLIMITED RANGE: These are designed for those internet addicts who spend long hours surfing, downloading music and playing games.

DATA TRANSFER RANGE designed to help you pay as you use. In other words, on these plans, you pay only on the basis of data you transfer (upload and download).

Please feel free to call us at our Toll-Free number Mumbai and Delhi - 16003453330/ Rest of India - 19014253330 and we will be glad to help you choose the right Service Plan.

What will be the total cost I have to incur on Sify BroadbandTM?
If you choose to use an HOURLY Range, your cost will depend on the number of hours
/minutes you use in a month.

If you choose to use a DATA TRANSFER RANGE, your cost will depend on the amount of MB you will transfer.

And when it is time for you to renew your service, you can conveniently shift from one Service to another depending on your usage and budget.

What are my savings with Sify BroadbandTM as compared to a dial-up connection?
With Sify BroadbandTM, you save over 40% on your browsing costs. For example:

If you Chat for 1 hour a day (30 hrs in a month) you will pay only Rs. 150 per month as compared to Rs. 1,020 on your dial-up

If you Browse / Email for 1 hour a day (30 hours in a month) you will pay only Rs. 600 per month as compared to Rs. 1,020 on your dial-up

If you download a file from the Internet, you do it over 10 times faster as compared to dial-up.

How do I get Sify BroadbandTM connectivity?
To get connected to Sify BroadbandTM, all you need to do is, to fill in the registration form or call us and give us your telephone number and address. The Cable TV Operator / Sify Business Associate will visit your premises for inspection and lay the cable infrastructure.

What are the system requirements for a Sify BroadbandTM connection?
500 mhz or higher processor

Windows 95/98/2000/XP/NT

CD-ROM Drive

Minimum of 64 MB RAM

The SIFY CTO (Cable TV Operator) or SIFY Business Associate will check your PC for the
above configuration and give you the appropriate feedback.

Who is a CTO / BA?
Sify has appointed a select set of Cable TV Operators (CTO) and Business Associates (BA) in the city who will be your contact point for delivery of Sify BroadbandTM. The CTO / BA willbe responsible for installing the infrastructure in your building, connecting your PC to Sify Broadband and once you are connected, will service you every month.

How long will it take to get my Sify BroadbandTM connection?
Sify BroadbandTM is delivered to homes using a unique combination of Wireless and Cable. The connectivity requires the entire infrastructure to be deployed at your premises and from the date of your paying the Installation Charges, you will get Sify BroadbandTM in 7 working days under normal circumstances.

Can I connect to LAN with my Sify BroadbandTM connection?
Yes, you can.

Will I be able to shift my Sify BroadbandTM connection from one place to another within the same city or to another city?
Yes, you can. This is however subject to the availability of Sify BroadbandTM in the building you shift to. Through a wide network of CTOs / BAs, Sify BroadbandTM is currently available in 45 cities.

Can I use a Proxy server for a Sify BroadbandTM connection? Will it affect the speeds?
Yes. At the proxy server level, you will get the speeds as provisioned without any change. (64 kbps or 128 kbps depending on the service plan you choose to buy)

Broadband Tariff

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Service Plans

BROADBAND PLANS
SPEED NO OF HRS/MBs VALIDITY (months) MRP
(Incl. Tax)
DATA TRANSFER RANGE
256 kbps 1 GB 1 550
256 kbps 1 GB 3 950
256 kbps 700 MB 2 650
256 kbps 500 MB 1 400
Best for hi-speed surfing, browsing sites with high content of images, video

streaming and handling e-mails with heavy attachments.

ANYTIME INTERNET RANGE* (Usage Limit:150MB/day)
256 kbps New! Night & Weekends# 1 545
256 kbps New! Night & Weekends# 2 1045
256 kbps New! Night & Weekends# 6 2995
256 kbps New! Unlimited Hours 1 895
256 kbps New! Unlimited Hours 2 1695
256 kbps New! Unlimited Hours 6 4995
#Night 10.00pm to 8.00am.Weekends(Saturday and Sunday). 150 MB/day

applicable between 8.00am and 10.00pm on Weekends

HI-SPEED PLANS
SPEED NO OF HRS/MBs VALIDITY (months) MRP
(Incl. Tax)
HOURLY RANGE
64 kbps 15 1 220
64 kbps 40 1 440
With the above packs, 50% free at night (10 PM to 6 AM) and 100% free on

Sundays NOT Applicable

64 kbps 15 1 330
64 kbps 40 2 660
64 kbps 60 3 900
64 kbps 100 4 1200
64 kbps 150 6 1700
With the above packs, enjoy 50% free at night (10 PM to 6 AM) and 100%

free on Sundays !
Best for residential users. Occasional downloading , regular browsing. Good

for voice over internet too.

DATA TRANSFER RANGE
128 kbps 200 MB 1 220
Best for hi-speed surfing, browsing sites with high content of images, video

streaming and handling e-mails with heavy attachments.

ANYTIME INTERNET RANGE* (Usage Limit:150MB/day)
128 kbps New! Unlimited Hours 1 795
128 kbps New! Unlimited Hours 2 1495
128 kbps New! Unlimited Hours 6 3995
64 kbps New! Unlimited Hours 1 495
64 kbps New! Unlimited Hours 2 945
64 kbps New! Unlimited Hours 6 2745
*For all Anytime Internet packs (Excluding Night), if usage exceeds more than

150 MB in a given day, then there will be a reduction in validity of one day

for every 25 MB of extra usage in that calendar day.This is applicable only

between 8.00am and 10.00pm.Enjoy unlimited access between 10.00pm and

8.00am. NOT FOR CYBERCAFE USE.

Technology Used

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Broadband is the latest and fastest mode of connecting to the Internet.
The ordinary dial-up connection uses the telephone line to connect to the Internet and has its own inherent disadvantages since the telephone line cannot support high-speeds.

On the other hand, Broadband does not depend on the telephone line and is capable of carrying very 'heavy' packets on the Internet and at incredible speeds. Hence, with a High Speed Broadband connection, there is a lot that you can do on the Internet which you can never do using an ordinary dial-up connection; like watching videos, downloading heavy files, downloading songs, voice chat, web-cam, etc.

Sify Broadband uses the latest technology called 'fixed wireless. Simply put, this uses a stationary 10" X 10" rectangular device called the subscriber-unit. Mounted on the roof of a Cable Operator's building, this device points to the closest Sify Base Station that sends and receives signals. As the signal is received in your Cable Operator's subscriber-unit, it is sent through wired cable to your home/building to reach the computer in your home. The result: Amazing internet speeds which do not depend upon telephone line quality as in the case of a Dial-up connection.

With Sify Broadband you can also experience latest Internet telephony and video conferencing with crystal clear clarity.

Sify broadband surfing is available to thousands of consumers across the country.Just step in to the nearest Sify Iway to experience broadband speeds.

What Sify Says...

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Sify is India’s largest provider of Broadband service that explores the true potential of the Internet. It offers high speed, high quality, low cost and easy to use Internet connection at home in two categories:Broadband and Hi-Speed Plans. Sify broadband keeps pace with the new, fast, and ever-changing world of Internet needs. The need to get easy, quick and uninterrupted access to net is a reality with Sify Broadband.